Airhub Review 2025: Why We Don’t Recommend It

If you’ve been scouring the web for an eSIM for your next trip and ran across Airhub, you may have found its flexibility alluring. However, some things are too good to be true, as our Airhub review will show. 

On paper, the titular eSIM has it all: affordable pricing, a 100% money-back guarantee, and a monthly subscription plan for serious travelers and those fed up with using physical SIM cards. Still, marketing can sometimes be misleading, and judging by tons of threads on Reddit, Airhub has somewhat of a dodgy track record. 

We decided to check if this is the case by closely evaluating the features and extensively testing out the app. 

Website	airhubapp.com
Pricing	Starts at $3 for 7 days
Platform compatibility	iOS and Android
Number of countries	190+
Supported mobile networks	LTE, 4G, 5G
Are phone calls allowed	Yes
Is mobile hotspot (tethering) supported	Yes

Key Takeaways

• Airhub offers easy activation and extensive global coverage spanning over 190 countries. 
• In addition to flexible pricing options, Airhub eSIM also offers local, regional, global, and monthly subscription plans, effectively catering to different needs and budgets. 
• Airhub is a mixed bag since the app is quite limited, while its customer support was poor at the time of writing this review. 

How Airhub eSIM works

Just like any other provider, Airhub utilizes eSIM technology (a small chip soldered directly onto your device’s motherboard) that eliminates the need for a physical SIM card as you can digitally activate an eSIM by downloading the profile via a QR code sent to you by the provider. 

Although useful even when you’re home, eSIM reaches its full potential when used for traveling. You no longer need to waste time purchasing a local SIM card — you can simply install an eSIM app, download the profile, set everything up, and your brand new digital SIM will activate when you connect to the local cellular provider’s network.

Pros and cons of Airhub eSIM

It wouldn’t be a proper Airhub review without a proper breakdown of both the positives and negatives. To start, Airhub is effortless to install and the entire process is straightforward, as you can expect out of an eSIM provider.

Users will also appreciate the sheer versatility of the solution, especially at such a friendly price (plans start as low as $3 in certain regions). Besides the standard local, regional, and global plans, Airhub widens its appeal by allowing users to opt for a monthly plan.

Moreover, the ability to choose a data-only eSIM or the version that supports voice calls and SMS (not supported in all destinations) is a fine addition to Airhub’s core offering.

Considering that this provider attempts to sweeten the deal by offering a broad choice of unlimited plans, it’s easy to conclude Airhub doesn’t try to laser in on a niche like Holafly does with its unlimited data, or aloSIM with its phone call support (both ended up on our list of the best eSIM providers). Rather, the company does a little bit of everything.

That said, Airhub provides below-average connection speed and a subpar app, together with disappointing customer support (something we can attest to, as you’ll see later in the article). All of these drawbacks significantly soured our experience, which is a shame because Airhub certainly has a lot to offer. 

Key features of Airhub eSIMs

The main selling point of Airhub is the flexibility it offers. While this certainly doesn’t apply to all regions, popular traveling destinations have a plethora of choices. For example, if you’re going to France, you get a choice of 9 different plans. This also includes unlimited options and two plans that support phone calls. 

You can also opt for a monthly plan, which is rather neat for those who plan on traveling for lengthier periods. 

Local data plans

Local plans cover a single country, offering plenty of variation in terms of plan type (data-only or data and voice), durations, and data allowances. It’s important to note that this is region-dependent. If you’re traveling to a trendy place, you’ll probably be able to find a plan that suits you. 

The opposite is true for more niche locations. For instance, in Bosnia and Herzegovina, there are no data and voice options, and you only get a choice of three plans. 

Regional data plans

For those trekking across multiple countries, a regional plan might make more sense. For example, the European plan includes 49 regions and best of all, it's reasonably priced. 

Global data plans

Globetrotters rejoice as Airhub’s global plan covers pretty much the whole world, meaning you will have data wherever your adventure takes you. Similar to the European plan we just mentioned, the planet-wide variant is also quite inexpensive considering the amount of destinations it covers.

Monthly subscription plans

A monthly subscription is a fine addition, especially because they’re quite cheap for the data allowance you get. A clear example is the monthly global plan, which provides 25GB at a price of just $29.

Pricing

Though it can vary between regions, in most circumstances, Airhub is cost-effective. To give you a clearer understanding of your potential expenses, we’ll cover the pricing for global, European, and USA data-only plans in this Airhub review. 

Region	Data amount	Duration	Price
Global	3GB	15 days	$10.50
Global	5GB	15 days	$16.50
Global	12GB	30 days	$30
Global	30GB	30 days	$29
Europe	4GB	30 days	$4
Europe	12GB	30 days	$8.90
Europe	60GB	30 days	$30
Europe	Unlimited	10 days	$23
USA	1GB	7 days	$0.85
USA	5GB	30 days	$4.20
USA	10GB	30 days	$6.90
USA	20GB	30 days	$12.90

Personal experience with the Airhub app

At first glance, Airhub appears to be a well-designed service, but some aspects become more frustrating with extended use. For instance, the app offers limited functionality, which may leave users questioning its overall purpose and practicality.

Most (if not all) reliable eSIM providers care about the overall customer experience and make all the information and extra functions readily available inside the app. For instance, you can keep track of your data expenditure in the main UI, contact customer support, and purchase more data. 

With Airhub, you only get this:

Clicking on ‘Details’ only brings up the QR code and installation instructions. Thus, the only way to track your data expenditure is to navigate to the SIM section of your mobile device’s settings. 

What about data top-ups?

For a moment, we thought that maybe the plan we got couldn’t be recharged, so that’s why the option isn’t showing in the app. After an extensive Google search, we found no info on data top-ups, and at that point, the only option was to contact customer support to learn how to use a basic eSIM function.

Unfortunately, customer support is reachable only through the website. After getting in touch with a live agent (within 10 minutes), they informed us that top-ups are only available for voice plans. After asking if they could explain how to top up data once we purchase a new plan, they didn’t provide a clear answer. Instead, the agent assured us we could speak to him if we required a top-up. 

All of this makes the app seem subpar compared to most competitors.

Customer support and service

The criticism about Airhub’s customer support is completely justified. While the human agent responded fairly quickly, the entire experience was arduous.

Our second run-in with Airhub’s customer service was even worse. Airhub’s website states it offers a 100% money-back guarantee, so after conducting a few speed tests, we decided to request a refund through customer support.

After asking to speak to a live agent and clearly stating our intentions, it took the agent over an hour to figure out what we wanted.

Further clarification wasn’t helpful as the agent gave us instructions on how to configure the APN to troubleshoot a connection issue.

Ten minutes later (during which we repeated multiple times that we were not experiencing connectivity issues but requesting a refund), they asked us to send the screenshots of the APN settings and claimed we didn’t set up the eSIM correctly. 

Finally, after almost an hour and a half, the agent informed us that they were unable to provide a refund because we used up a small amount of data. 

If you think this is bad, other users reported that simple issues took days to resolve and even shared screenshots of customer service being borderline rude.

Coverage and performance

Airhub advertises high-speed data, but how true is this claim?

Even though the quality of the connection ultimately depends on local cellular providers, many reviewers complained about poor download speeds. We decided to see for ourselves. Here are the results:

May seem like a passable speed until you compare it to a regular Wi-Fi connection:

The latter speed test was conducted with a router in a separate room and there were multiple devices connected to the network.

Airhub’s misleading marketing

While writing this Airhub review, we noticed multiple instances of misleading marketing. The biggest one was the promise of a 100% money-back guarantee. Airhub calls out other eSIM companies for issuing refunds only if a technical problem occurs, while claiming they provide full refunds, no questions asked. However, this turned out to be false, as we’ve learned when we tested the customer support — Airhub will refund your money ONLY if you didn’t use ANY data or a technical issue stopped them from providing the service.

The real refund policy is outlined in Airhub’s Terms of Use, which basically confirms what the reps told us.

Wouldn’t be as big of a problem if Airhub didn’t clearly state they offer a 100% money-back guarantee, as most eSIM providers have a similar refund policy. 

That doesn’t mean there are no other problematic entries in the Terms of Use, though. When looking through customer reviews, plenty of fine folks shared stories where their eSIM stopped working long before the allocated time frame or described heavy data throttling. The explanation for this may hide in the ToU where Airhub states:

“If it is observed that due to signal or transmission issues, there is significant impact on the bandwidth, we may control the transmission rate and traffic backing such signal or transmission to control the bandwidth allocated to such signal or transmission”

And another sketchy statement:

“If it is found that excess data transmission has happened during a given session, we have a right to disconnect services for the session to secure stability of the systems.”

We’re no legal experts, but it sure sounds like AirHub can kill your connection willy-nilly (which seems to be the case, as you’ll see in the next section).

Data throttling

Since so many reviewers complained about heavy data throttling, it was only fair to test if these claims were true. Considering a full refund was out of the question, we decided to put the remaining 3.8GB to good use by getting into some heavy video conferencing. 

Everything worked fine (connection quality was good that day) until we hit the 2.9GB mark and our connection was cut mysteriously. Restarting the phone and reconfiguring APN settings (a common fix) didn’t help, so we decided to wait a few hours and see if the eSIM will start working again.

Did it? 

Nothing, nil, nada. Granted, contacting customer support is recommended in such circumstances, and we are positive they would help resolve the issue. 

That’s beside the point, though. Not only does this situation show that Airhub is unreliable, but it also illustrates just how poor the general customer experience is. Say you’re in the middle of a trip and this happens. You’d be forced to jump through hoops (find a Wi-Fi connection and stay put for at least an hour while you deal with customer support) to continue using up the data that you paid for — which is the last thing you want to do on a trip.

Buying and activating Airhub eSIMs

Although Airhub is messy in almost every area, credit where credit is due — its activation process is very smooth.

You can start by purchasing a plan via the app or the website.

Select a plan, enter your payment details, and Airhub will send you a QR code for installation to your email (or you can access it through the app). 

The next few steps will depend on your operating system, but it’s rather simple on all devices. Navigate to your phone’s ‘Network & Internet’ settings (‘Cellular’ on iOS), click on SIM or eSIM (can vary depending on the model), and tap ‘Add an eSIM’. If you don’t have a dedicated eSIM menu, tapping on the SIM will give you the option to choose if you want to download a SIM.

Regardless, you’ll be prompted to scan a QR code.

After scanning, your eSIM will be added to the list of SIM options. Tap on it and enable it via slider, turn on mobile data and data roaming, and you can connect to the internet.

Keep in mind that if you’re installing an eSIM before you arrive at your destination, you can do the last step when you arrive. Your eSIM will automatically activate as soon as you turn on mobile data and establish a connection with a local network.

Alternatives to Airhub

Unfortunately, overall unreliability makes Airhub lose most of its magic. Worry not, as there are plenty of robust providers out there that offer similar features without any of the difficulties we encountered.

Provider	Voice call support	Additional features	Price
Airhub	Yes (some plans only)	Unlimited data option	$3 for 1GB
Nomad	No	/	$4.50 for 1GB
Airalo	No	Loyalty program	$4.50 for 1GB
aloSIM	Yes	/	$4.50 for 1GB
Saily	No	Ad blocker, VPN, web protection, referral program	$1.99 for 1GB

Almost all of the eSIMs you see in the table offer something unique and are objectively a much safer choice than Airhub. If you require something dependable without any of the bells and whistles, you can go for Nomad (our Nomad review explores what this eSIM brings to the table).

Airalo, on the other hand, may be the best option for frequent travelers due to its loyalty program that ensures discounts for subsequent eSIM purchases, as our Airalo review clearly outlines. 

If you require voice calls at a cheap price, aloSIM is a perfect match for you (check the exact pricing in our dedicated aloSIM review).

Yet, at the moment, Saily reigns supreme, which is something we discovered when we tested this eSIM for our Saily review. Not only is it affordable and reliable across the board, but it also comes with extra security features like a VPN, ad blocker, and web protection. You can save money on your first Saily eSIM plan by using the coupon provided below.

Summary — An eSIM you should skip

Despite Airhub checking all the boxes on paper (flexible data plans, affordable pricing, and extras like voice calls and unlimited plans), the real-world experience can be described as subpar. In addition to shoddy connection quality, Airhub misses the mark with its questionable Terms of Use, poor customer experience, and a basic app.

Based on our hands-on experience in testing Airhub, we recommend considering alternative providers:

• Saily Review
• Airalo Review
• Jetpac Review
• Nomad Review
• aloSIM Review
• Holafly Review
• Ubigi Review
• Best eSIM Providers
• Best Cheap eSIM Plans
• Best eSIM for Europe
• Best eSIM for Japan
• Best eSIM for USA
• Best eSIMs for Turkey
• Best eSIM for International Travel

Frequently Asked Questions

This Airhub review was last updated on March 20, 2025.