Ring, Amazon's home security subsidiary, is facing backlash after numerous users reported suspicious device logins on May 28, 2025.
While the company insists it's a backend glitch causing incorrect display of login data, many users are unconvinced, fueling speculation about a possible breach.
Ring officially acknowledged the issue on July 18 through its status page, where it noted a problem with inaccurately displayed client device information in the Control Center. The company attributes the anomaly to a backend update, asserting there is “no reason to believe” it stems from unauthorized access. The same explanation was echoed in a brief statement shared via Facebook, calling it a bug misreporting login dates as May 28.
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Despite these reassurances, user reports on Reddit, TikTok, and X tell a different story. Numerous individuals claim to have discovered multiple unfamiliar devices logged into their Ring accounts on the same date, many displaying real device names and locations. In one instance, a user identified a login from a Chrome browser on macOS geolocated near Albania, even though two-factor authentication was enabled. Others reported live camera views they didn't initiate and device names that were not listed as “Device name not found,” contradicting Ring's claim.
Ring, acquired by Amazon in 2018, is a major player in the smart home security space. The company's doorbell and camera products are used by millions globally, marketed as tools to enhance neighborhood safety. Yet, Ring has long been at the center of privacy debates, particularly for its collaborations with law enforcement and its use of cloud-based video storage.
The timing of this incident coincides with internal changes at the company. Jamie Siminoff, Ring's founder, recently returned as CEO and announced a renewed focus on its original mission of crime prevention. In April, Ring reintroduced a partnership with Axon to facilitate video sharing with police, a move that reportedly required backend changes. Whether these changes are linked to the current issue remains unclear, but the proximity raises further questions about Ring's transparency.
Meanwhile, users have expressed frustration over Ring's minimal public communication and reports of forum posts being removed or not approved. Some suspect a cover-up, especially since no security advisory or public-facing incident report was issued until long after user reports began surfacing.
Although Ring maintains there has been no breach, the volume and consistency of user reports warrant caution. If you're a Ring user, consider the following measures:
- In the Ring app, go to Control Center > Authorized Client Devices and review the list. Remove any unfamiliar devices.
- Change your password and use a strong, unique password that hasn't been used elsewhere.
- Enable two-factor authentication.
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