International ‘Phone Phishing’ Gang Dismantled in Europe

Belgian and Dutch authorities, supported by Europol and Eurojust, have dismantled a sophisticated international ‘phone phishing' gang, leading to the arrest of eight suspects and the seizure of cash, luxury goods, and electronic evidence. Operating since at least 2022, the gang targeted victims in over ten European countries, causing millions of euros in financial damages.

Belgian investigators first uncovered the gang’s activities in 2022, prompting collaboration with Dutch authorities after evidence suggested the network was coordinated from Rotterdam. In 2023, a joint operational task force was formed, supported by Europol’s analytical and financial expertise and Eurojust’s legal coordination. The suspects, who posed as bank staff or fraud investigators, reached victims through phishing emails, text messages, and phone calls, often persuading them to provide sensitive banking information.

The stolen data was used to drain accounts, with funds funneled into lavish lifestyles. Suspects purchased luxury watches, jewelry, and designer clothing, and documented extravagant parties on social media. Investigators revealed that call centers used for phishing campaigns were located in upscale apartments and AirBnB rentals in the Netherlands.

On December 3, 2024, coordinated raids were carried out in Belgium and the Netherlands. The operation involved 17 searches across cities such as Zaltbommel, Almere, Amersfoort, and Rotterdam. As a result 8 suspects were detained (4 in Belgium, 4 in the Netherlands, including a 66-year-old woman later released but still under investigation), and electronic devices, large amounts of cash, luxury goods, a firearm, and tasers, were seized.

The gang primarily targeted older individuals, leaving a trail of financial and emotional devastation. Victims reported feelings of betrayal, shame, and fear, with some struggling to regain a sense of safety in their homes. A 77-year-old victim described sleepless nights and persistent anxiety, while another spoke of irreparable psychological harm.

Authorities emphasized the importance of vigilance, urging citizens to beware of urgent banking requests via phone or email. Key advice includes:

• Do not trust unsolicited messages claiming account issues.
• Verify suspicious links and avoid clicking on untrusted attachments.
• Use antivirus software and maintain strong, unique passwords.
• Report suspicious activity to banks and law enforcement immediately.

The Dutch police also reminded people of its public awareness initiative, “Selfmade? Cellmate!“, targeting youth vulnerable to cybercrime recruitment. The campaign counters the glamorization of cybercrime often seen on social media, highlighting its legal and social consequences.