Seattle Public Library Hit by Ransomware Attack Disrupting Services

The Seattle Public Library (SPL) suffered a ransomware attack that has disrupted various digital services, including the online catalog and e-books. The library is working with forensic specialists and law enforcement to restore systems and ensure data security.

In the early hours of Saturday, May 25, the Seattle Public Library experienced a ransomware attack that significantly disrupted its technology systems. This incident has impacted access to staff and public computers, the online catalog and loaning system, e-books and e-audiobooks, in-building Wi-Fi, and the library's website, spl.org.

The attack occurred just one day before scheduled server maintenance planned for Memorial Day weekend. Seattle Public Library responded by taking systems offline to prevent further damage and assess the situation. The library engaged third-party forensic specialists and contacted law enforcement to investigate the source and extent of the attack. As of now, no ransomware groups have publicly claimed responsibility for the attack.

The Seattle Public Library, which serves a membership of approximately 380,000, has prioritized the privacy and security of patron and employee information during this disruption. Until the systems' security can be ensured, they will remain offline explains a statement published on the organization's website. Consequently, many digital services remain inaccessible. However, spl.org is back online, allowing access to the event calendar and some digital services like the New York Times, Wall Street Journal, and Washington Post.

Other services affected include:

• Hoopla: Accessible, but users facing issues are advised to log out and back in or reinstall the app.
• Libby: Holds can be delayed until the disruption is resolved, though access to e-books is still affected.
• e-books and e-audiobooks: Still offline, with efforts ongoing to restore these services.

Despite these challenges, the library remains open for lending print books and other physical materials. Patrons can check out physical items using paper forms and pick up holds that are already on the shelves. The staff, working under more challenging conditions without technology access, are ready to assist patrons with their needs.

Patrons are encouraged to hold onto borrowed physical materials longer than usual, as the library cannot currently check items back into the catalog. Seattle Public Library promised not to charge daily late fines for overdue materials and will update due dates once systems are restored. Additionally, patrons are advised to bring their physical library cards or card numbers when visiting the library.

Seattle Public Library says it continues to work with external partners to investigate and resolve the situation, remaining focused on restoring full functionality to its systems and providing updates as progress is made.