Navigating the crowded VPN market can be overwhelming. With countless options, finding the right VPN that meets your needs can be daunting. This comparison aims to simplify your decision by pitting two prominent contenders — CyberGhost and Surfshark — against each other. Examining their features, performance, and overall value will provide a comprehensive understanding of what each service offers.
Here’s a brief overview of the two services:
CyberGhost VPN | Surfshark | |
Website | CyberGhostVPN.com | Surfshark.com |
Location | Romania | Netherlands |
Servers | 9,800+ | 3,200+ |
Countries | 100 | 100 |
Logs | No logs (audited) | No logs (audited) |
Support | 24/7 live chat; Email; Knowledge Base | 24/7 live chat; Email; Knowledge Base |
Apps for | Windows, macOS, Android, iOS, Linux, browsers, and more | Windows, macOS, Android, iOS, Linux, browsers, and more |
Money-back Guarantee | 45 days | 30 days |
Price | $2.19/mo. | $3.19/mo. (use this coupon) |
Whether you’re looking to secure your internet connection, bypass geo-restrictions, or enhance your online privacy, knowing the strengths and weaknesses of CyberGhost and Surfshark is crucial for making the right decision based on your needs. This comparison covers key aspects such as speed, security, logging policies, user experience, and more, to help you choose the VPN service that is the best fit for you.
I used these categories for the comparison:
- Key features
Speed tests
Security measures
Logging policies
Jurisdiction and privacy
User experience
Server network
Streaming and torrenting
Customer support
Pricing
Payment and refunds
Key features comparison
Both CyberGhost and Surfshark offer an array of features designed to enhance your online experience.
Feature | CyberGhost VPN | Surfshark |
---|---|---|
RAM-only servers | ✔️ | ✔️ |
Logs | No logs (audited) | No logs (audited) |
Multiple VPN protocols | ✔️ | ✔️ |
Private DNS | ✔️ | ✔️ |
Split tunneling | ✔️ | ✔️ |
Kill switch | ✔️ | ✔️ |
Obfuscation | ✔️ | ✔️ |
Browser extensions | ✔️ | ✔️ |
Built-in ad blocking | ✔️ | ✔️ |
Server network and server locations are crucial in determining a VPN’s effectiveness. Both VPNs provide extensive global coverage — CyberGhost operates over 9,800 VPN servers across 100 countries, while Surfshark boasts over 3,200 servers in 100 countries. These expansive networks directly impact connection speed and availability, making it easier to find a fast and stable connection.
One standout feature of CyberGhost is its dedicated streaming servers, which are optimized for accessing geo-restricted content on platforms like Netflix, BBC iPlayer, and Hulu. Additionally, CyberGhost provides NoSpy servers, located in Romania, which are independently operated by the company to ensure maximum security and privacy. The VPN also includes an automatic kill switch, DNS and IP leak protection, and a comprehensive ad and malware blocker.
Like CyberGhost, Surfshark uses RAM-only servers, which automatically erase all stored data upon reboot to improve privacy. Furthermore, Surfshark's Nexus network provides unique features such as IP Rotator, which periodically changes your IP address without dropping the connection, and Dynamic MultiHop, which lets you customize multi-hop routes for enhanced security.
Speed and performance are critical factors. In our tests, Surfshark consistently maintained over 70% of its download speeds, while CyberGhost experienced a reduction to 45% of the base speed, at best. Both VPNs offer reliable server connections, ensuring a satisfactory online experience. Additionally, Surfshark supports unlimited simultaneous connections, while CyberGhost allows up to seven devices.
Speed tests
Speed is crucial when choosing a VPN, especially for high-bandwidth activities such as streaming or gaming. In various speed tests on a 900 Mbps connection, Surfshark demonstrated superior performance, consistently maintaining over 70% of its download speeds. This makes it an excellent choice for users needing fast and reliable internet access.
Server location | CyberGhost VPN download speed (Mbps) | Surfshark download speed (Mbps) |
Seattle | 422 | 753 |
Los Angeles | 408 | 653 |
New York | 117 | 638 |
London, UK | 284 | 556 |
CyberGhost performed reasonably well in speed tests, though it experienced a significantly higher reduction in download speeds as compared to the base speed. Despite this, both VPNs provide stable connections with minimal differences in speed across various devices when tested on the same servers.
On their Seattle servers, Surfshark reached speeds of 753 Mbps, significantly outperforming CyberGhost’s 422 Mbps.
For long-distance servers, Surfshark excelled again, delivering speeds of 557 Mbps, while CyberGhost managed 284 Mbps.
These results highlight Surfshark's superior speed performance, making it a preferred choice for users who require high-speed connections. However, CyberGhost's performance is still sufficient for most online activities, particularly for users who value its additional security features and extensive server network.
Security features
Both Surfshark and CyberGhost are recognized for their robust security features. Surfshark provides a more comprehensive security suite compared to CyberGhost, but both VPNs utilize AES-256 encryption to secure user connections.
A detailed comparison of their security protocols and additional features further highlights their capabilities.
VPN protocols
VPN protocols supported | |
CyberGhost | OpenVPN UDP, OpenVPN TCP, IPSec/IKEv2, WireGuard |
Surfshark | OpenVPN UDP, OpenVPN TCP, IPSec/IKEv2, WireGuard |
Both Surfshark and CyberGhost support widely-used protocols like OpenVPN and WireGuard, as well as IPSec/IKEv2. The WireGuard protocol is a relatively newer protocol known for its speed and security, and most premium VPN providers nowadays have adopted it.
Additional security features
Both VPNs offer a suite of additional security features to enhance privacy and protection. CyberGhost includes an automatic kill switch to secure data if the VPN connection drops unexpectedly. Surfshark takes this further with a dual kill switch feature, providing more robust protection.
Surfshark also includes a Bypasser tool for split tunneling, allowing users to route specific traffic through the VPN while keeping other traffic on the regular internet. Both VPNs provide ad blockers and DNS leak protection. However, Surfshark's CleanWeb feature offers a more comprehensive ad and malware blocking solution compared to CyberGhost's equivalent.
These additional security features significantly enhance the overall online security provided by both services.
Logging policy
Both Surfshark and CyberGhost have robust no-logs policies, ensuring no user activity or connection logs are stored. CyberGhost operates from Romania, a privacy-friendly jurisdiction that does not require VPN providers to store logs. This advantage is bolstered by CyberGhost’s quarterly transparency reports, audited by Deloitte.
Both VPNs’ commitment to user privacy is reinforced by their use of proprietary DNS servers and RAM-only technology, making them reliable choices for privacy-conscious users.
Surfshark, based in the Netherlands, also adheres to a strict no-logs policy, confirmed by independent audits from Deloitte and Cure53. Although the Netherlands has data retention laws, Surfshark’s use of RAM-only servers ensures all user data is erased with each reboot.
Jurisdiction and privacy
The jurisdiction of a VPN impacts its ability to protect user privacy. CyberGhost operates from Romania, known for its privacy-friendly regulations and its position outside the 5/9/14 Eyes surveillance alliances. This ensures CyberGhost is not legally required to store user logs, enhancing its privacy credentials.
On the other hand, Surfshark is based in the Netherlands which is part of the 5/9/14 Eyes alliances and has data retention laws that could affect privacy. To mitigate this, Surfshark employs RAM-only servers and has undergone multiple independent audits to confirm its no-logs policy and robust privacy practices.
Both VPNs publish transparency reports, which are documents that provide detailed information about the VPN's operations, including any data requests from government authorities and how these requests are handled. These reports aim to enhance user trust by demonstrating the VPN's commitment to privacy and transparency.
User experience
User experience is a critical factor when choosing a VPN, affecting how easily users can navigate and utilize the service across different devices. Both CyberGhost and Surfshark offer user-friendly interfaces and a range of features that cater to various operating systems and user needs.
CyberGhost VPN | Surfshark | |
Apps | Windows, macOS, Linux, iOS, Android | Windows, macOS, Linux, iOS, Android |
Browsers | Chrome, Firefox, Edge | Chrome, Firefox, Edge |
Other devices supported | Android TV, Apple TV, Fire TV, gaming consoles (via Smart DNS), routers (manual setup), and more | Android TV, Apple TV, Fire TV, gaming consoles (via Smart DNS), routers (manual setup), and more |
Connections | 7 | Unlimited |
While Surfshark is preferred for its additional features and faster speeds, CyberGhost provides a robust experience with its dedicated apps for various platforms.
CyberGhost VPN apps
CyberGhost’s VPN apps are available on major operating systems, including Windows, macOS, Linux, iOS, and Android. The apps allow users to categorize servers by purpose, simplifying activities like gaming or torrenting. However, the experience can vary across platforms. For instance, the Windows app lacks a map interface and has unreliable connection status indicators, while the macOS version includes helpful features like data compression.
CyberGhost’s mobile apps are more effective than their desktop counterparts, providing a smoother and more intuitive experience. Despite some issues with the Settings menu, which can be confusing due to multiple sub-menus, CyberGhost’s apps remain a solid choice for users seeking a versatile VPN service across different devices.
Surfshark VPN apps
Surfshark’s VPN apps are praised for their simple layout, featuring a prominent connect button and a smart location list for easy navigation. The app offers dark and white visual themes, enhancing its visual appeal. Surfshark supports unlimited simultaneous connections, allowing users to connect multiple devices at once, making it a convenient option for households or users with multiple devices.
Surfshark apps are packed with features, including a kill switch, NoBorders mode, split tunneling, and an ad blocker. The Android version of the app even includes GPS spoofing, which is not available on the iOS version.
Users can connect to Surfshark servers in under 3 seconds, showcasing the app’s efficiency and reliability. Overall, Surfshark offers a comprehensive and user-friendly experience across various platforms.
Server network
Both CyberGhost and Surfshark offer extensive server networks. CyberGhost operates over 11,700 servers across 126 locations worldwide. Surfshark has a network of over 3,200 servers in 100 countries, providing widespread coverage and reliable connections.
Both VPNs utilize RAM-only servers, ensuring all data is erased during server resets, enhancing user privacy and security. Surfshark also boasts Nexus network — a unique feature that dynamically connects users to multiple servers, enhancing security and ensuring faster, more reliable connections.
Bypassing censorship
In regions with stringent internet controls, bypassing censorship is crucial for any VPN. Surfshark excels in this area with its obfuscated servers and NoBorders mode, which help users bypass VPN blocks and access restricted content. This makes Surfshark a strong choice for users in heavily censored environments like China.
CyberGhost, while robust in many areas, lacks obfuscation features, limiting its effectiveness in bypassing restrictions in heavily censored regions. For users in such environments, Surfshark’s specialized features such as NoBorders mode make it the better option for maintaining privacy and accessing information freely. This feature enables users to access blocked websites and services, providing a reliable solution for those in censor-heavy environments.
Overall, Surfshark’s superior capabilities in bypassing censorship make it a standout choice for those seeking unrestricted internet access.
Streaming and torrenting
Streaming capabilities
Both CyberGhost and Surfshark can unblock popular streaming platforms like Netflix, Disney+, and BBC iPlayer. Surfshark supports access to over 17 Netflix libraries globally, while CyberGhost often fails to consistently access Netflix. Both VPNs offer dedicated streaming servers to enhance the user experience, but Surfshark is recognized for its superior streaming capabilities, unblocking a wider range of services compared to CyberGhost.
In terms of performance, Surfshark’s connection speeds significantly enhance the streaming experience. In my tests, it allowed me to watch HD and UHD content on popular streaming platforms without interruptions.
Overall, Surfshark’s superior streaming capabilities and faster speeds make it the better option for avid streamers.
Torrenting support
Both CyberGhost and Surfshark ensure a secure and efficient torrenting experience, with dedicated P2P servers optimized for high-speed transfers. However, neither of them supports port forwarding.
CyberGhost P2P servers
CyberGhost offers dedicated P2P servers specifically optimized for torrenting activities. In my tests, I got solid speeds and reliable connections when using these servers, making CyberGhost a strong choice for torrenting. The P2P servers are designed to enhance overall performance, ensuring that you can download and share files efficiently without significant slowdowns.
Surfshark P2P features
Surfshark also excels in supporting torrenting with its P2P-optimized servers. These servers are available in numerous locations, including countries like the US, UK, and Germany, allowing users to find a nearby server for optimal performance. Surfshark’s P2P servers provide excellent speed performance, making it one of the fastest options for torrenting available. The VPN’s apps automatically connect users to a P2P-optimized server when they launch a torrent client.
Customer support
Exceptional customer support is vital for any VPN service, and both CyberGhost and Surfshark excel in this area. CyberGhost’s support team typically responds to inquiries within 30 seconds, offering 24/7 live chat and email support. Users have rated CyberGhost’s support interactions as friendly and helpful, contributing to a positive overall experience.
Surfshark also provides 24/7 support through live chat, ensuring that assistance is always available. Both VPNs offer a variety of self-help resources, including Help Centers, FAQ sections, and articles to assist users.
With efficient response times and exceptional customer support, both CyberGhost and Surfshark ensure that users receive the help they need promptly.
Pricing and plans
Subscription length | CyberGhost VPN | Surfshark Starter plan |
1 month | $12.99 | $15.45 |
6 months | $6.99/mo | N/A |
1 year | N/A | $2.79/mo |
2 years | $2.19/mo (+2 months free) | $2.19/mo (+3 months free) |
CyberGhost and Surfshark have similar pricing structures, but there are some notable differences. CyberGhost’s 2-year subscription costs $2.19 per month, and it offers 2 free months when subscribing to longer plans. The monthly plan is priced at $12.99, making it a cost-effective option for long-term use.
Surfshark’s 2-year plan starts at $2.19 per month (with 3 additional months for free), with tiered pricing based on subscription length. Surfshark offers three main tiers: Surfshark Starter, Surfshark One, and Surfshark One+, with additional features included in the higher tiers at a slightly higher cost. Monthly plans are the most expensive option, priced at $15.45/mo. for the starter tier.
Surfshark is the winner of this category due to its more flexible subscription options, offering various tiers to cater to different user needs.
Payment and refund policies
Flexible payment options and generous refund policies are essential for a positive user experience. CyberGhost accepts various payment options, including credit cards, PayPal, Amazon Pay, and Bitcoin, catering to a wide range of user preferences.
Surfshark accepts payments via credit card, PayPal, Google Pay, Amazon Pay, Sofort, and cryptocurrencies, providing flexibility for users. Surfshark offers a 30-day money-back guarantee, allowing users to test the service risk-free.
Both VPNs’ refund policies ensure that users can try the service and get a refund if they are not satisfied, enhancing their overall appeal. However, CyberGhost offers a longer money-back guarantee compared to Surfshark, with a 14-day money-back guarantee for its monthly plan and a 45-day guarantee for longer subscriptions.
Conclusion
Below is a summary of each category along with the respective winners:
Category | Winner |
Key features | Tie |
Speed tests | Surfshark |
Security measures | Surfshark |
Logging policies | Tie |
Jurisdiction and privacy | Tie |
User experience | Surfshark |
Server network | Surfshark |
Streaming and torrenting | Surfshark |
Customer support | Tie |
Pricing | Tie |
Payment and refunds | CyberGhost |
Although both CyberGhost and Surfshark are excellent VPN services, Surfshark emerges as the overall winner due to its superior speed, unlimited simultaneous connections, and comprehensive security features. Surfshark’s ability to bypass censorship in restrictive regions, its robust streaming capabilities, and its user-friendly apps make it a standout choice for users seeking a versatile and reliable VPN service.
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That said, CyberGhost VPN is still a great service worth trying out. Its extensive server network, dedicated P2P servers, and affordable long-term subscription plans make it a strong contender in the VPN market.
CyberGhost’s commitment to user privacy, as evidenced by its no-logs policy and independent audits, further solidifies its position as a reliable VPN service. Ultimately, the choice between CyberGhost and Surfshark depends on your specific needs and preferences.
This CyberGhost VPN vs. Surfshark comparison guide was last updated on October 7, 2024.
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